How can we help?

Hi there! As a new name in the market, we're sure you might have a few questions. Such as . . .

What is Muniy?

Neobanks, challenger banks, fintechs . . . there's a lot of jargon out there. We're just trying to make your life easier, by reducing the costs and hassles of getting the everyday financial services you need, and maximising what you use your money for in the first place — to get what you want.

We do this by applying technology to offer you lower rates, connect you with better services, and create an experience tailored to your financial life.

So what's the name for something like this? Well, obviously, we think it's called Muniy.

Cool, how do I get an account?

You can find us on the App Store for iPhones and Google Play for Android devices. After downloading, just open the app and snap a selfie to get started.

Do you have a plan to future proof for things like Covid?

You can find us on the App Store for iPhones and Google Play for Android devices. After downloading, just open the app and snap a selfie to get started.

How many users do you have?

2000

Where do you operate?

London

Are there any fees?

We offer a free plan, with a fee for additional services.

How does it work?

You can find us on the App Store for iPhones and Google Play for Android devices. After downloading, just open the app and snap a selfie to get started.

What's the Muniy sortcode?

You can find it in the Muniy app after your account is created

What's the Muniy IBAN?

You can find it in the Muniy app after your account is created

Which currencies are available?

GBP and EUR

How do I use Muniy abroad?

You can use your card by PIN and CHIP and Contactless payment

Do you have over draft?

Unfortunately we are not in the position to offer overdraft at this time. We are working with partners and are aiming to add overdraft in the near future.

Can I use Muniy?

Yes, Muniy is current available on the App Store for iPhones and Google Play for Android devices. After downloading, just open the app and snap a selfie to get started.

Can I use Muniy for business?

Yes, Muniy Business is current available on the App Store for iPhones and Google Play for Android devices. After downloading, just open the app and snap a selfie to get started.

Why should I use Muniy?

In short, Muniy is awesome! Muniy is offering services and value to users that are not be served.

Why is Muniy good abroad?

Muniy is great when being used abroad because we don't believe in borders. We are offering the Muniy community to use their card with ease and flexibility where Mastercard is accepted.

How do you pronounce Muniy?

Muniy = Money, We keep things simple.

Where is Muniy Accepted?

Everywhere Mastercard is accepted

Does Muniy pay interest?

Unfortunately, Muniy does not offer interest and are currently working with our partners to offer in the future

Does Muniy charge?

Yes and no... Muniy offers several plans from free plans to more advanced serves for our business and personal community Pick the plan that suites you best here.

Is Muniy a bank?

No

Is Muniy a credit card ?

No.

Is Muniy a Debit card?

Yes

Is Muniy a current account?

No

Is Muniy contactless?

Yes

Do you need to be a UK resident?

No

What age do I need to be?

15

Do you offer joint accounts?

Yes

Where are you based?

We are based in London, and registered with the Companies House in the UK. But, like any good tech company these days, we have an extremely productive team distributed around the world, from New York to Vancouver.

Help! Something isn't working.

Please let us know! You can reach us here

If you're part of our private pilot program, there is also support contact information on the introductory letter that you received, as well as on the back of your card. Please contact us using that, and we'll get right on it!

How do I get / change / reset the PIN for my card?

We're working on making this possible from within the app, but in the meantime, please contact us here

I think there could be some interesting opportunities for our companies to work together. Are you looking for partnerships?

We all get better together, and if it's something that could make lives better for our users, then we're definitely intrigued. Email us at collabs@muniy.com and let us know what you're thinking.

This actually sounds like something I'd like to get involved with! Can we discuss opportunities?

We sure can! We're always interested in meeting talented, driven individuals who know the lyrics to "Make it Rain" (the Fat Joe version, not the Ed Sheeran version, please). Shoot us an email at help-wanted@muniy.com and let's get talking.

- THE MUNIY TEAM